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Frequently Asked Questions

From Plumrocket Documentation

Photo Upload Issue

Some clients may experience problems uploading product pictures because their website is closed on apache password. We usually suggest trying different browsers, otherwise you can disable password protection (see below) and test product upload while website is open to search engines.


Description.png Detailed description:
  1. Errors that may occur during uploading.


Htaccess.png


However you can disable password protection of your Magento directory. To do this, use windows notepad or command line text editor to open ".htaccess" file, which is located in the Magento root directory on your web server:

cd path/to/your/magento/
vi .htaccess

and then replace the following line:

require valid-user

with:

#require valid-user



Clear Magento Cache

Information Sign sm.png Step-by-Step action:
  1. Go to the Admin Panel >> System.
  2. Click on "Cache Management".


Clear-cache-wide.png


Information Sign sm.png Step-by-Step action:
  1. Press the “Flush Magento Cache” button.


Flush Magento Cache.png



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